We provide a fully integrated range of services designed to maximise financial returns for investors and hotel owners. Whether it’s finding and acquiring hotel properties, regenerating project, or offering sector insights and expert consultancy, IHM delivers operational support across the entire life cycle of a hotel.

For those seeking to invest in real estate, our team of professionals can manage all aspects of asset management, including CapEx and financing, on your behalf.

With 60 years of experience in the hospitality industry, we excel in day-to-day management. Our hand-picked team comprises some of the most respected individuals in the field – all focused on achieving successful and profitable outcomes for our clients.

From accounting to digital transformations, or navigating different cultural environments, IHM has the resources to improve performance and to deliver strong results.

While we focus on operations, we remain attuned to developments within the wider hospitality community. We monitor emerging technologies; understand social influences on recruitment and are prepared to pivot when necessary to ensure our clients’ investments are best served. We don’t follow trends; we lead them.

With a proven record of scaling businesses and revitalising hotels and resorts. IHM offers the resources and the expertise to support operations at every level.

We can also working alongside an incumbent General Manager, and integrate our team where they can make the greatest impact. Hospitality is in our DNA and wherever personnel are deployed, we ensure effectiveness and add value. From financial consultancy to housekeeping, we attract top-tier talent, all united by a shared goal to delivering excellence.

Our support extends to digital transformation projects, systems integration, risk assessments, supply chain optimisation, recruitment, training and interior design. In essence, IHM delivers a comprehensive, end-to-end solution for all operational needs.

Maximising returns is our priority. Our Revenue Management, Sales and Distribution Teams adopt an entrepreneurial approach to optimising growth and profitability, underpinned by extensive experience in risk mitigation. Investors and owners can have confidence that RevPAR is our driving force. Across every hospitality sector, we implement strategic rate management to deliver results. With a proactive approach, we leverage seamless integrated technology ecosystems to provide precise analytical business reporting, accurate forecasting and effective demand generation.

Our goal is to maximise ROI from the moment a new hotel opens its doors. With a deep understanding of launch strategies, and well-honed operational efficiencies, we ensure a strong foundation is in place from day one. Guest experience is paramount, and we remain attuned to cultural preferences and demographic trends, driving us to adopt innovation. We excel in integrating advanced technology and managing digital transformations delivering tangible fiscal benefits for investors from the outset.

Effective marketing strategies form the cornerstone of every successful hotel, and our highly skilled team understands the unique marketing challenges that surround the hospitality industry. We focus on driving maximum footfall while attracting quality, engaged guests through direct channels, ensuring optimal revenue capture for each property.

Fully conversant with digital platforms, we provide comprehensive support for social media campaigns, public relations, brand creation, and the design and production of marketing collateral. Whether a hotel requires a new brand proposition, an engaging social media presence or a detailed plan to capitalise on sales opportunities, we have the expertise to deliver exceptional results.

With a proven track record in creating brands, we have successfully opened, managed and relaunched numerous hotels, making us the ideal partner for any repositioning project. Our approach to transformation begins with a focus on location, identifying target audiences, conducting in-depth market research and analysing the competition. Equipped with a comprehensive understanding of the market landscape, we revitalise hotels delivering fresh appeal while ensuring sustained momentum for long-term success.

With dedication to excellence in hotel gastronomy, we are committed to building a reputation for consistency, quality and service. Guided by our instinct for trends and operational excellence, we ensure a standout culinary experience. We also explore opportunities to leverage supplier partnerships, such as showcasing food or beverage brands that align with the hotel’s ethos and enhance its appeal.

Our goal is to deliver a seamless, well rounded guest experience that extends from catering to front of house service.

Our Interior Design team specialises in hotel spatial design, crafting inviting spaces where guests are drawn to drink, dine and unwind. With expertise in zoning, floor layouts and intuitive navigation, we understand how décor can influence customer retention.

Practical considerations are never overlooked.  We are fully versed in health and safety regulations, planning permissions, council restrictions and building standards, ensuring that all structural improvements are executed to the highest professional standards. IHM provides a comprehensive consultation service including conceptual design, CAD drawings, project management, extensions, restorations, and architectural governance.

Maximising hotel investment growth is our core objective, and financial management is integral to our success. We focus on the key drivers of profitability: precise budgeting, cost control, revenue optimisation, accurate financial reporting and strategic forecasting.

A hallmark of our expertise lies in repositioning and revitalising underperforming assets.With an exceptional track record of delivering growth and sustained profitability, we ensure that every financial decision contributes to long-term success.

Recruitment and staff retention are essential to the operational success of any hotel. At IHM, we bring extensive experience in managing culturally diverse teams and nurturing the careers of highly skilled and sought after hospitality professionals.

We prioritise personal growth and inspire exceptional service across all levels of hotel personnel, fostering motivation and loyalty. By cultivating a culture of excellence, we contribute to the long-term success and competitiveness of every hotel we work with.